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Jira Integration Overview


If you see this error code: Net::OpenTimeout&&JIRA::HTTPError(Jira)

On August 20, 2022, the Kantata OX Integrations Platform was unified under a single provider to improve stability. However, this means that the IP addresses used for some Kantata integrations have changed; if you've previously integrated with FTP/SFTP or Jira On-Premise servers, you will need to update your list of whitelisted IP addresses. For more information on what to whitelist, please review this article, contact your Kantata Client Success Manager, or email our Support team.


This integration is available for purchase for Enterprise plans. To get started, please reach out to your Account Executive or Client Success Manager, or email


Kantata's Jira integration makes it possible for organizations to automatically synchronize project information between Kantata and Jira Software. Create Jira issues from Kantata OX and improve issue tracking within Jira , enabling reporting and issue resolution. Project status, logged time, and user communication can be transferred between Kantata OX and Jira on a configurable schedule.


At this time, our Jira Software integration only works with Jira Software Classic, not Jira NextGen.


The Kantata-Jira integration allows project teams to perform project activities in the application of their choice, while relying on either application to accurately present project information. This is useful for software development teams that use Jira for managing engineering stories and sprints, yet also need a unified project delivery solution like Kantata with broader project management, resource management, and business intelligence capabilities.

Key benefits include:

  • Improved communication between team members using different systems
  • Increased efficiency by avoiding redundant data entry through bidirectional communication between the two systems
  • Improved reliability on the accuracy of information in each system


Mapping Scenarios

  • Map Kantata OX Project to Jira Project
  • Issues in Jira become Tasks in Kantata OX and vice versa 

  • Map Kantata OX Project to Jira RapidBoard
  • Sprints in Jira become top-level Tasks in Kantata OX
  • Issues (User stories, Bugs etc.) in Jira become nested Tasks in Kantata OX
  • Sub-tasks in Jira become nested Sub-Tasks in Kantata OX
  • Backlog Issues come over under a Backlog task in Kantata OX


  • Create and update Tasks and Sub-Tasks / Issues and Stories
  • Create and update Comments
  • Note: Kantata time is booked on a per day basis and no time entry over 24 hours can be booked for a day. This means that Jira time entries larger than 24 hours will come over to Kantata OX broken out in multiple time entries whose hours will add up to the total hours of the Jira time entry.
    • JIRA users not in your Kantata project are automatically invited to it when their time is entered against a Jira Issue or Sub-task that is synced with the Kantata OX project.
  • Capture the Epic, Fixed Versions and Jira Issue ID in custom fields of the corresponding Kantata Task.
  • Configurable mappings for different Task types (milestones, deliverables, issues, etc.) and Statuses (not started, started, completed).


  • Select the frequency and schedule of your integration synchronization
  • Select whether to send time entries from Jira to Kantata OX
  • Select whether to include Jira subtasks
  • Select whether to include the backlog
  • Map specific field value pairs for certain fields (e.g. Task Statuses) between the two systems
  • Map Kantata Users to Jira Users


The Jira integration is available to Kantata Enterprise accounts as a Professional Services configuration. To get started, speak with your Account Executive or Client Success Manager, or email Once the integration has been activated by a Solutions Engineer, configuration takes place through the Kantata Integrations Platform, our integrations and developer platform.

The integration requires that the Jira account is configured to allow remote API connections. This can be enabled by a Jira administrator in General Settings.

The integration requires that the Jira instance be accessible through the web. We can connect to both Jira Cloud and Jira Server. The integration was built using Jira Agile 6.7.12 ( so any Jira version supporting this API is supported by our integration.

Field Mappings

Time Entries

Kantata OX Direction Jira Field
Date Performed Date Started
Time Time Spent
Billable N/A (user configurable)
Notes Comment
Estimate Original Estimate



Kantata OX Direction Jira Field
User ← → User
Message ← → Message

Note: Kantata OX Replies are not sent to Jira.


Kantata OX Direction Jira Field
Title ← → Summary
Start Date ← → Start Date
Due Date ← → End Date
State State (Past, Active, Future)
Custom Field Epic
Custom Field Fixed Versions
Custom Field Jira Issue ID



Kantata OX Direction Jira Field
Title ← → Summary
Description ← → Description
Time Estimate ← → Original Estimate*
Due Date ← → Due Date
State Status
Assignee ← → Assignee
Custom Field Epic
Custom Field Fixed Versions
Custom Field Jira Issue ID

* To pass estimates, time tracking has to be enabled and configured for your Jira project. For more information, refer to your Jira documentation: Configuring time tracking. When not configured properly, the following Jira error will be thrown: "Field 'timetracking' cannot be set. It is not on the appropriate screen, or unknown"


  • Objects of the above types are created and updated. Deletes are not processed at this time.
  • Jira Epics can be synchronized to Kantata OX Tasks on Project based scenarios. Epics do not synchronize to Tasks on Board based scenarios.
  • Allow for syncing Kantata OX Tasks at all 5 levels to Jira Issues when the option to sync Jira Sub-tasks is not turned on in the synchronization definition.
    • When a new Jira Issue is created, the synchronization will create a new ML Task at the top level.
    • You can then move it to any other level in the project and the synchronization will keep it in sync with its Jira Issue without moving it from its new location.
    • The exception to this is the Sprint scenarios where the level 1 Kantata OX Tasks represent a Board's sprints and backlog. The second level of Tasks represent the Jira Issues.
  • The Jira process for converting Jira issues to sub-tasks and Jira sub-tasks to issues is supported in that the Kantata OX tasks that represent the synced Jira issue/sub-task moves accordingly. Due to this Jira process being a multi step user interfacing process, we cannot support this same functionality going from Kantata OX to Jira if you are using a "two-way" scenario. This means that if you move a Kantata OX task underneath another task, upon syncing, it will not be converted to a sub-task in Jira. If you move a task out from under another task in Kantata OX, the synced Jira sub-task will not become a Jira issue. If you have a need to do this conversion, you will need to do it in Jira.

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